My website was down just now due to spam comments and this is how the live chat assistance attitude.
[11:46:58 PM]: hi
[11:47:06 PM]: can u reactivate my website for me?
Bryan [11:48:31 PM]: Your account has been suspended because your mysql queries are causing enormous strain on the server.
George [11:48:45 PM]: why is tat so?
Bryan [11:48:48 PM]: Specifically the queries to your database.
George [11:48:52 PM]: how can i solve the issue?
Bryan [11:49:02 PM]: I’m having your CPanel/FTP access restored so that you can resolve this issue.
[11:49:21 PM]: To find out what specifically is causing the problem, please check your /tmp/slow_queries log.
George [11:49:27 PM]: okay
[11:50:23 PM]: do u know where the problem lies?
Bryan [11:51:34 PM]: [11:49:21 PM]: To find out what specifically is causing the problem, please check your /tmp/slow_queries log.
[11:51:47 PM]: It’s a problem with your queries to the database.
George [11:53:08 PM]: hi
[11:53:15 PM]: it show some comments
[11:53:21 PM]: that is spamming on my blog
[11:54:00 PM]: how can i stop the issue and restore my websites?
Bryan [11:55:46 PM]: You’ll need to look into that and resolve the problem.
George [11:56:11 PM]: but i can’t do anything without my website being restored
Bryan [11:56:33 PM]: You have CPanel/FTP access.
[11:56:40 PM]: You can do everything you need to from there.
George [11:57:03 PM]: but it’s a wordpress blog
[11:57:22 PM]: i do not know how to read the complicated php and sql database
[11:59:57 PM]: can u restore my websites so at least i can access it through the normal site
[12:00:09 AM]: in that way, i know how to solve the issue
Bryan [12:00:39 AM]: Not until you’ve resolved the problem.
[12:00:47 AM]: You have CPanel/FTP access, so you can do so.
[12:00:56 AM]: Once you have done so, please contact us to have your sites enabled.
George [12:01:23 AM]: then can u guide me how to solve the issue?
[12:01:50 AM]: what are the files that needs to be deleted?
[12:01:52 AM]: wad are the files needed to be deleted?
Bryan [12:03:32 AM]: The problem is with your database. The script that is sending queries to it, is part of the problem.
George: so how do i solve the issue?
And bryan just closed the chat on me.. What’s the use of bluehost live chat? Freaking bluehost – always shut or suspend ur account without any reason.
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